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FAQs
What is your delivery time?
The delivery speed may vary depending on the carrier, but we endeavour to dispatch orders as quickly as possible.
Are your products authentic?
Yes, all our products are authentic, created and designed in the United Arab Emirates.
How frequently do you restock?
We regularly replenish our stocks, with weekly replenishments for small products and monthly replenishments for large products.
Is online payment secure?
Absolutely secure. Our payment system is totally secure. You can order with complete peace of mind by Credit Card, Visa, Mastercard or via PayPal.
Where can I find my tracking number?
Your tracking number is automatically sent to you by email. You can track your parcel by entering your tracking number on the ParcelsApp website.
My tracking number doesn't work. What should I do?
If your tracking number does not work, it may be that the carrier has not yet received the order or that it has not yet been updated in their system. Please try again later on the ParcelsApp website.
Can I change or cancel my order?
To guarantee rapid dispatch, it is not possible to modify or cancel an order once it has been validated.
Is it possible to return a product?
Returns are accepted only for complete, unopened products in their original condition, including packaging and any accessories or gifts.
I've received a damaged item. What should I do?
We apologize for the inconvenience. Please send us an email with your order number and a photo of the damaged product for evaluation.